Walmart Auto Care Centers

Came in and got four new tires put on. Next day took the car to be aligned they had put two of the directional tires on the wrong way. Went back to have it fixed they were closed because 5 employees called out. Took it to another Wal Mart they were willing to fix it except this one didn’t return my lug nut key. Came back to this one the following day and they couldn’t find it. Service Manager did his best to not go look at their shop cameras to see what the tech did with it. He kept wondering around the shop looking in the same places. I kept asking for him to look at the cameras. Couldn’t tell on the cameras either. Manager told me I had to buy another and they would reimburse me. I said I couldn’t come back for two days. He said they would get everything done the day I came back. Came back the day I said I would, no manager there had the ability to get me reimbursed for the lug nut key and the shop said they couldn’t flip my tires that day. The manager on duty got a higher up on the phone who was supposed to have me set up to be taken care of immediately when I came back two days later. That didn’t happen. Came back two days later got my reimbursement, then sat for an hour while one tech dodged work and the other moved slow. Work dodging tech then took my keys and two others gave them back to the service writer and said we can’t do these today. I got a manger told them I wanted my money back for the mounting and balancing of those two tires so I could get it fixed. The worst customer service experience of my life.

I hate that I can’t give a zero star review. I dropped my truck off at 10:30am for a simple headlight bulb replacement after calling ahead to make sure they weren’t busy. I was supposed to get a text once ready. At 6:00pm I decided to see what was going on after calling about 10x and getting no answer. Upon arrival there was no work that had been done to my truck and the woman at the register couldn’t give me any reason why. There was also no reason for why I never received any communication in the 7 hours my truck was there. If good communication is your goal and to not have your time wasted then I would highly NOT recommend this place.

Horrible! Do not go here! They're so unprofessional and waste time doing nothing. The ladies at the register talk loudly about how lazy and disrespectful the guys are. Then a tech spazzed out because his name was on a ticket that he didn't complete. All while waiting on my car. I get home and my mom told me to do a walk around. I walked around and discovered I now have 1 tire cap but I came in with 4 caps. The tech that was spazzing probably had my other 3 caps in his pocket. I will never go back there.

Had my car towed for a flat tire and got there twenty minutes before closing, but they were locked up tight. Unprofessional, in my opinion.

Sweetwater Walmart seems to never be able to do any work. NA Walmart I have 10am. Arrived 30 minutes early to be it will over an hour behind my appt to get in due to appts ahead of me. So they had to take walk ins to throw appt people behind. NOT GOOD.... or people not showing to work on time.