Truist

I closed my Truist account due to serious levels of incompetence at Truist. However, my closure of my Truist account in no way reflects the quality customer service received at this branch. Kaitlyn, in particular, as well as Austin were extraordinarily helpful throughout a process made difficult by Truist's customer service representatives I'd called by phone. Kaitlyn went out of her way to solve all of my problems, and I really appreciate it.

Very racist manager at this bank. They called the police on my dad because he is black. He showed his ID and bank card and was escorted out. When you treat people bad, bad things happen back to you!!

I have been using banks for 46 years and dealing with Truist has been the worst banking experience EVER. When I tried to pay off my car loan, they “lost” the check and refused to acknowledge the mistake, even though I had proof of receipt from the USPS. Then they charged me $400 for their mistake. I talked to over 20 employees over those two months and not one person acted like they cared. I haven’t ever left a 1-star review. They were awful. Consumer Beware!

I've banked with Truist for years now...back when they were Suntrust. I have had several accounts with this bank for years. I opened a business account and began collecting revenue. Sometimes I have to do wires...well after hurricane Helena I lost everything asfar as my business. I made a huge purchase to get a jump start to get back up and running again. Sent a wire to my vendor for the purchase of goods. Truist froze my accounts. All of them..personal ones aswell. Nothing could go out but deposits could go in. They then told me that my last check I deposit was fraudulent. How when my great aunt sent me a Truist cashier check?! My aunt then called me and told me that Truist called her and told her I was trying to scam her. What Truist didn't know was she was my freaking aunt! They told me they was going to review my account for 6 days. The days pass and they still have all my money froze. Went to a local branch to see if they can release any of my money, now they are saying i have to wait till my pending deposit post!!!! Are yall serious right now!!!! Today is the 1st my bills are due!!! This has to be wrong on so many levels! They froze my account...then closed my accounts...lied to me and my aunt!! Not only that they gave me a vague reason why they closed my accounts. Why Truist can't prove to me why they felt like my aunts Truist cashier check was fraudulent?! Why they called her and told her that lie?! Can someone please tell me if I can do anything legal about this?!! I would not bank with them even if I could again! It's not fair that they are holding all of my money like this. My job income...my personal income...is being held for no reason. Imagine gettin paid every 2 weeks and finally get paid but your bank will not release your money you worked hard for! There has to be something that can be done!! Times are hard as it is right now and they wanna hold MY money!

Truist was able to give me a few rolls of nickels and dimes, that I needed even though I did not have a Truist account. The extremely friendly teller was able to do this for me. Truist was like an oasis after having just been to another bank where this request was rudely denied. I highly recommend!