Thompson’s Sprinkler Repair and Installation

Wow, last thing I heard from the “owners’ son” was “Why you gotta be a prick”. This was caused by my note/memo I left on the check as I was displeased with the entire interaction. I called Thompson’s sprinkler repair on Oct 9th due to extremely wet and soggy ground. They sent out some folks to fix the problem. Fast forward two weeks to October 22nd when I had to call Thompson’s back due to the problem still being unresolved. Nothing had changed in the appearance of the contested area. It had not gotten worse, nor had it dried up. Thinking back, I remembered the tech that came out on the 9th stated I had a year warranty, so called them back up to fix the problem I originally called them for. Then today two more techs arrive and immediately identify the problem within moments. Now all of a sudden, it’s a new problem which requires a new charge. This is where the customer and Thompson employees do not see eye to eye. They think it’s a new problem – yet it’s clearly that the problem didn’t get fixed the first time. It had only been 2 weeks, it was not caused by the hurricane – the first visit was on Oct 9th, Hurricane Helene was in September! But because I did not agree with the technician and said I didn’t want to hear it, that makes me rude. Also, because I already paid the initial $100 service charge to fix the problem, here we are two weeks later, me with the SAME PROBLEM, and now being quoted $170. Maybe if I had received a receipt/invoice I would have a better understanding of HOW the service charge is different. Yet here we are, me with the one problem of soggy ground – and the company trying to charge me nearly $300. After some back and forth, me explaining that it’s the same problem, I was led to believe that it’s being covered by the initial visit when the problem wasn’t fixed properly. Then he asks how I’m going to pay, I said check and asked for how much, when he said $110 for the service charge. I stayed quiet even though this is the s...

I was very happy with the service. They arrived on an earlier date than they had originally estimated and was able to complete my job in one afternoon. I had a difficult and challenging yard for them to configure the system around. They were able to get full coverage. Even though it was not in their original quote, they checked out and adjusted part of my yard that already had an existing irrigation system without any additional cost.

Thompsons Sprinkler in Martinez is a solid choice for irrigation needs. They communicate clearly, work efficiently, and focus on customer satisfaction. If you’re new to irrigation and and don't know what your doing or what your actual needs are and want a reliable company, they’re a great option.

The installers were punctual, communicated well, and completed our large yard in a day. They were careful not to obstruct power/cable lines and cleaned up after the work was completed.I was given a tutorial on how to operate the system and they took the time to answer all of my questions.I would highly recommend this business for your sprinkler needs!

I called when they opened at 7 AM and they were at my house by 8:30 AM and was able to diagnose and get the fix done pretty quickly. Clean work, good service, fair price.