Starbucks

Every employee here has an attitude problem. Or genuine lack of customer service skills. They just stare at you and say nothing most of the time. Coming here is very unpleasant. I think they secretly hate me at this point. I make sure every order is a mobile order so I’m not pissing anyone off — everyone there now seems bothered or depressed so I’d rather keep it simple for both parties involved. When Brent and Taylor were here the service was amazing. It made me want to actually order more and get creative with my drinks. It made me excited to go here and here ONLY for Starbucks coffee. Now I’d rather just avoid this place altogether. Time and time again when I order I receive a half empty drink. Or it’s flat out wrong. I don’t say anything because I know they’ll just shrug their shoulders. I think this has something to do with the Kroger they operate under specifically because I’ve noticed the Kroger is also really unorganized and has management issues.

Writing this on behalf of my sister who placed this order. We both wanted a hot matcha latte but the barista made them both iced which is fine but she didn’t even fill it up all the way and one of the cups was half empty. This is apparently the second time that this has happened. Really disappointed!

I mobile ordered a Vanilla Sweet Cream Cold Brew and another drink. The drink they made instead was a Cold Brew w/ Vanilla Sweet Cream Cold Foam. I asked the barista if she could remake the drink because it wasn’t what I had ordered. She just looked at me with a blank face and didn’t say a word. She proceeds to remake the drink, except she was talking to a friend and did NINE PUMPS OF VANILLA SYRUP and a MONSTROUS amount of sweet cream. My husband tasted it, and couldn’t even drink it. The drink recipe is 3 pumps of vanilla syrup and a splash of sweet cream. I politely asked for her to remake it, and she just looked at me. She said “How do you want me to make it?”. Then I told her the recipe (off of the app.) She proceeded to call her manager. I didn’t even ask for the manager. Anyways, I explain the situation to her. The manager remakes the drink, and shows the girl working how to properly make it. The drink came out fine. Gave this starbucks 2 stars, only because my other items were ok. If you see an african american girl with blonde hair, DO NOT ORDER.

I order online a mocha frappe blend with almond milk and when I came in the store to pick up my order my order was made very light and I asked for a remake because it normally doesn’t comes like that it’s mostly dark , I did ask nicely because I didn’t want no problems and the black girl with glasses, piercings on her face camo coat,blonde hair act like she didn’t want to make it and I watch her remade the order to make sure she doesn’t do anything stupid there were other customers, and the other girl Dallas look at it like there’s nothing wrong with it but if anyone goes to this Starbucks don’t be serve by them two they look like they don’t wanna work there just a heads up

I ordered a Caramel Macchiato and it was not made correctly and just tasted like watered coffee. Totally disappointing because I was on a road trip and really needed the coffee and go to Starbucks because the coffee is always strong. I couldn’t go back because we were on a road trip.