Sally Beauty

This was the worst customer service experience. The two employees that were just working the counter was talking about your customers. All because someone wanted to see a hairstyle cape. This was so awful. I guess Sally Beauty could care less about their customers because that's how their employees act. Horrible staff.

Just went in and met Tina. She was friendly knowledgeable and a total asset to this location!

I love Sally's! Employees have been very knowledgeable and helpful in the past. However, my last 2 visits, not so much. Now granted, I didn't realize their closing time and I was in there close to closing, but I found the employees to be a LOT less knowledgeable than my past experiences. I don't know if the current employees are all new or just not as helpful or knowledgeable but whatever the reason, they weren't. They did ask if I needed any assistance but didn't know and weren't confident in their answers. Just disappointing when past employees have been very helpful and knowledgeable and I felt confident of what I was going to be doing when I left. This time I didn't even get the correct developer for the color I chose. I'm positive I would have in the past because the employee helping me would have made sure I did have the correct developer seeing the color I chose.

Considering the other reviews I guess I came during the wrong shift because the young lady w/ the nose piercings didn’t know how to charge my credit card. I logged in to show her that my card was not overdue, the balance was zero and that I have my full credit all she could do is shrug her shoulders and say I don’t know not offering any help Nor did she go get her manager. I left to call the call center not realizing it’s memorial day so they are closed. I only gave two stars bc they did greet me when I walked in, but that was the friendliest gesture that I received.

Love this Sallys! I needed help selecting products and a kind employee took the time to access my needs and gave me detailed information and instructions on everything I needed. She was knowledgeable, professional, and extremely sweet. I forgot to catch her name but I’d definitely include it! 5 Stars for her!