Rental Center at The Home Depot

Great staff and friendly. Good prices too! Sometimes it does get super busy, so come early to rent or return.

Received a lawn mower that had grass still in it. No big deal as I threw it out and mowed the lawn. They thrn charged me $55 for a cleaning fee when I returned it dirty. I stated I returned it in the same state I received it and they said they didn't put a note in that it was dirty so they not only failed to clean it before giving it to me but failed to note that it wasn't clean.

Those folks have to be the most unprofessional and rude people I’ve had to deal with! I rent a lot of equipment form another equipment rental company here in Augusta but the equipment I needed this weekend was rented out already. So, I called around to see if anyone else had it. The lady that answered the phone must have went through Home Depot’s “how to have the worst customer service possible” training that they give all their employees at the Bobby Jones location! Honestly don’t know why I expected something different this morning!

They had certain rental equipment listed online as available in store. When I got there, not only did they not have any, the employee informed me that they "don't carry those at all". So, I ended up paying more for something that was not what I wanted and dealing with an employee who was either having a bad day or just couldn't care less about her customer service job. Either way, I'm not impressed. I did let customer service know that they should probably update their online information before they had to deal with someone who might not be so kind about their inconvenient experience. Those employees were pleasant and receptive.

I rented an appliance dolly, I needed an extra day so, I called in to extend my time. The customer service that I received went above and beyond. It felt like they knew exactly who I was although this is my first time renting with them. Kudos to Shantae please excuse the spelling if it's wrong. She's AWESOME!!!