Mountaineer Pest Services

I have been a customer for about a week and purchased a package from Sales Rep/Manager Chuck on May 21, 2025. A pest technician came out and serviced the entire home; however, the termite portion of the service was not completed. I was informed that someone would return to finish that part of the job. My only request was to be notified when someone would be coming back to the house. Unfortunately, I did not receive any communication. When I called the main office to follow up, I was told by a representative named Tina that I was “complaining.” Although Tina later apologized, the interaction left a negative impression and raised concerns about the level of professionalism and customer care. I will provide an update after the scheduled follow-up service on Friday.

I’ve been a customer a mountain here for more than five years for some odd reason my service got canceled. Went to go call the office to set back up my service and a technician came out. Had to re-sign a whole new contract in wanting in personal information that I was not providing, without a legitimate reason, all they could tell me is that it was policy. I have since canceled service. I’m extremely disappointed in this company. Do not recommend the staff is not knowledgeable with their policies nor their services that they have, I will be taking my business elsewhere.

I have been a loyal customer of Mountaineer Pest Control for over two years and a local Pastor, but my recent experience has been extremely disappointing. For several months, my wife and I have tried to resolve a billing issue where we were charged both through ACH withdrawals and separate debit transactions. Despite multiple calls and conversations with different representatives, we were repeatedly given the runaround with no resolution. The most frustrating part was when one of their representatives hung up on my wife without a word, and no one ever followed up with us. This level of customer service is completely unacceptable. A company that values its customers should at least make an effort to address concerns, especially when a loyal customer is simply trying to resolve a billing error. I can no longer recommend Mountaineer Pest Control based on my experience. If you're considering their services, be aware that customer service and billing transparency seem to be ongoing issues. I hope they improve, but I would advise others to proceed with caution. I would have given 1 star due to the poor customer service when dealing with issues, but I’m adding another star because the technicians who came out to service our property were great. Gene, in particular, was outstanding—he is a valuable part of the company and always did an excellent job with the spraying and treatments. He alone deserves a 5-star rating. Unfortunately, despite his excellent service, we have to part ways due to how our concerns were handled by the office staff. Poor communication, lack of follow-through, and overall disregard for our billing issues made it impossible to continue with this company. We truly appreciate Gene’s work, but customer service matters just as much as the service itself.

Technicians will show up sometimes willing to perform the service....but often give an excuse as to why they cannot. We were skipped an entire quarter for service and requested a refund for that quarter.....the owner emailed us back after 3 weeks of calling to let us know that we were only getting a partial refund for the quarter and he was terminating our relationship. Amazed how this company stays in business

I am writing this review commending Preston for his professionalism and his thorough work ethics. Preston is amazing. The company needs more technician like Preston.