Kroger Marketplace

Awesome grand opening. Incredible building, the aisles are wider than any Kroger I’ve been into. The staff were extremely helpful and kind. Excited to make this our new store for everything we need.

New Kroger off of Jimmy dyess and Harper Franklin avenue, not too far away from Fort Eisenhower and Gordon Highway. This area was long overdue for a grocery store as it is near multiple neighborhoods and apartment complexes. Very impressive store. The inside is sleek and modern, the huge aisles are amptly stocked, and there is more than just groceries; you can find clothing and home goods much like a Walmart supermarket. The area around this Kroger is continuing to develop, with outlet malls already built across the parking lot and only waiting for more businesses to move in. This side of the town will soon match the opposite side of i20 as far as businesses and further development.

I arrived at the location at 6:52 AM there were about 29 people in front of my husband and I. There was a Certified chef who greeted us with free Sprite, watermelon, pound cake, and some other Starbucks items. The table had canvas bags on it free for customers. Then, we were escorted over to the area for the ribbon cutting ceremony. Glenn Hills High had an entertaining selection they played. I don't know who the DJ was but he understood the assignment with the best music. The store seemed like the size of Costco. As soon as you walked through the door, floral was on the left and a line for Starbucks on the right. I'm a fan of Boar's Head premium products the Sweet B's BBQ Chicken Sliders was delicious. Every major vendor had food or items to give away. Country Pleasin' had the best Pork and Alligator sausage buy one, get one free. I loved the cheese station and the lady on stilts walking near the deli area. There were three mascots walking around to take pictures with a Coca-Cola Polar Bear, Danielle, and Paul. Now, I'll say this you will shop and accomplish your steps goal. I put in 3,006 steps just walking around the store. Every department associate was friendly and helped maintain the cleanliness of their area. The store had giveaways you had to scan a QR code and the winners will receive a call on June 8, 2024. Kroger used Microsoft forms it was simple all you had to enter was your first and last name, phone number, and email address. All of the prizes seemed to have a $100 and up value like several large gift baskets, Monster Energy cooler, and a golf bag. There were some upsetting things that happened. The mayor didn't show up for the ribbon cutting. The store seemed short on staff because I saw some employees from the Columbia Road location. I noticed vendors who didn't want to be asked questions or unknowledgeable about the product. The vendor who shouldn't show up ever to a grand opening again was the Core Power Milk and Proteins shake the lady co...

James in the Deli is a life saver! I placed my order days in advance, but when I arrived to pick it up—nothing was ready, and my party was starting in less than an hour. I was stressed and disappointed, but James stepped in and completely turned things around. He quickly prepared a fresh batch of hot wings, and they were absolutely delicious! His professionalism, kindness, and quick thinking truly saved the day. Thank you, James—you went above and beyond, and I’m so grateful!

Store is beautiful! I went at night on opening day, so I didn’t get all the freebies from the morning time. But great selection, many great sales. Reason for the 3 stars is the self checkout. I almost ditched my cart it was so frustrating! Almost every item errors and questions you if you bagged it. After 3 times or so, an attendant has to come and unlock the screen. And you know they aren’t always free to help you when everybody else is having errors as well. The one guy was nice and said that it has been doing it all day. The other attendant that came over was questioning me what my last item was that was bagged, and it was super irritating. The one time he came over he also said “oh it’s because you put items on the scale.” No, it’s been erroring for almost every item I scanned! Don’t blame me for your registers not working correctly! I heard him blaming the people next to me as well. Grrr. Nice store, but I won’t come back until they fix the self checkout problem. And give some training to the guy in the picture at the register.