Jay Harvey: Allstate Insurance

I’ve had Jay Harvey Allstate Insurance for some years now, but I don’t recall having to use it until recently. One night coming home late, some kind of animal ran into my car. I put off a few days reaching out to my insurance because I just didn’t feel like “the hassle”. Well I finally emailed Jay Harvey’s office after hours one Friday evening. Me thinking, I still don’t have to deal with this until Monday. Well Mr. Harvey responded to me right away! I was shocked. He told me what I needed to do and for me to let him know if I needed anything; not to mention he was on vacation! That’s what I call good service! The process was so simple; a few clicks online and then I had the paint and body shop reaching out to me to get me in. I truly appreciate having an agent such as Jay Harvey, who truly values his clients.

I am not happy with the experience I had with this company. It started off great, with the low price I was quoted. However, within that year my auto premium went up astronomically for seemingly no reason! I hadn't any claims to make or accidents, but I get told by one of the ladies who answered my call that this happened because I needed to show proof that I was getting my car serviced. I've never heard of such, and when I shopped around for other insurance, I was told by an agent that this is a bogus reason. And to add insult to injury when I canceled my policy Allstate tried to charge me almost $400 for a period of time that I didn't even have a policy with you anymore! The nerve! I have homeowner insurance with Allstate, when I tried to make a claim because of storm damage I was gleefully told by the insurance claim rep that I couldn't file a claim on an issue that I'd filed for previously with another company. I've come to the conclusion that Allstate is a money hungry company that is only interested in sucking you dry of money, but not actually helping you in your time of need. You get richer, while I get absolutly nothing from it. No thank you sir! I'm pretty sure the homeowner's policy will go up after this review, so I'll be shopping for that as well. I was going to just count this as a loss and keep moving, but I keep getting these robo emails about doing a survey, so there you go. That's your feedback. Thinking about this experience has made me angry all over again!

I work with John and he was real nice and helpful, couldn't have ask for no better agent. He was easy to talk with and understanding and explain some of my questions, It was a happy day. Allstate meets all my needs. Before you buy, check (Allstate insurance) they have served me well. I hope , next 6 month will be the same. From the first day with Allstate , and until now, I feel Same , Same and holding. Thanks Jay Harvey( ALLSTATE INSURANCE)Like most people they don't know who to buy their insurance with. Try Allstate one time and you will see they will be glad to work with the ever changing prices . These days you really don't know what to do. My answer now, Allstate.

My grandmal has been with Allstate since 1958. She got a notice in the mail that her insurance had lapsed. So I took her to this Allstate location to see why. The lady working the front desk got on her computer and shortly after said that she couldn't help us and said that we had to go to another Allstate location. She wrote down the address of 204 pleasant home Rd. So we drove all the way to that location just to find out that place was now a massage parlor. So I got on the maps on my phone and found a other Allstate location inside of the Nissan dealership. The lady there was very nice and helpful and she found out what had happened. The Allstate location on pleasant home road had closed and that was where my grandmal sent the check. So now my grandmal has lost her car insurance she's had since 1958 and since it was terminated it can't be renewed.

I was an Allstate customer for over 11 years. For the most part, my experience was good until new leadership took over this branch. I’ve now switched and am saving $1400+ per year. Context When I was in a wreck earlier this year, this branch told me to keep making payments on my old car (now totaled) and that once I bought a new one my insurance payments would be credited to the new one. As you might have guessed, this was a lie. Once I bought a new car, they informed me that whoever told me that didn’t tell the truth. And under no circumstances could they give me a refund, despite me having paid insurance on a car that was totaled at no fault on my own. Thus, my insurance search began. TLDR; choose another insurance company. Allstate is double the price for less coverage and this branch doesn’t care about their customers.