Hyatt Place Augusta

My stay was pretty pleasant. The hotel was very clean and had a nice atmosphere. The staff were very friendly and prompt with their service. My room was a good size, and the air conditioning worked very well. It was quite hot outside, but it performed nicely. The bathrooms were clean, and the showers were a good size. I did have a couple of minor issues. The original room I was assigned had a dead battery in the door locking mechanism, so I had to take all my luggage back to the lobby and get a new key. The staff gave me some food as a courtesy for the inconvenience, which I appreciated. Also, the TVs didn’t have any app capabilities, which I haven't encountered in quite some time. It’s not a big deal, but I prefer streaming services over just cable—purely a personal preference.

The hotel was nice and clean, with friendly and professional staff. The breakfast was pretty good too. However, I stayed there for two months, and the room service was disappointing. They never vacuumed the carpet or cleaned the bathroom floor. The only consistent service was replacing towels and occasionally, if I was lucky, they’d take out the trash and leave toilet paper.

Room — the bed was not comfortable. I woke up stiff each morning. The AC setup makes it hard to get the room comfortable (the vent blows directly on the thermostat, affecting its ability to accurately sense the temperature). The floor (tile and carpet) was SO STICKY that I couldn’t walk without shoes. This really sucked getting out of the shower. Staff — friendly but in short supply. On two occasions we attempted to eat at the bar/restaurant but there was no staff… so we left and went elsewhere for food. Breakfast — served 7-10am on weekends, but don’t arrive after 8am because there won’t be anything. It seems that things aren’t replenished during this time… when it’s gone it’s gone.

Highly recommend staying at the Hyatt. Fantastic room, great staff, good breakfast. We stayed here while our son was in the NICU. We can’t thank Danielle from the front desk enough for her kindness and support. She was a light in dark times for us. She also gave us a free upgrade when we had to extend our stay a night. We really appreciate her and will recommmed this hotel to anyone we know staying in Augusta.

Love the space in the rooms, which is why I picked Hyatt. At first glance everything looks great, but beyond surface level it wasn’t. Nice staff. Room was incredibly muggy and smelled of mildew, making everything feel wet even when it wasn’t. Almost asked to change rooms, but the rest of the hotel was hot as well, so did not expect it would make a difference. Generally speaking the room was clean, but there were areas of damage, dirty corners, etc. Would not stay here again.