Firestone Complete Auto Care

Hello, I'm an older lady who is still working and because of the situation I am being inconvience and Missed at work and the purpose was to get to work.It is making it harder for me. So im very dissappointed with the service. 2 week ago I came into the store. Because my vehicle was having problems when I was got there. I got a complete diagnostic on my vehicle. They gave me a list of things that needed to be done and it told to be over $500 less than 72 hours later. I'm back up there again with money in hand ready to pay for my vehicle to be fixed. Now they weren't the kindest of people plus lied on completion time. But that wasn't bothering me because I just wanted to get my vehicle fixed. They fixed my vehicle and charged me. then come to today My vehicles having the same issue that it had last time (exactly the same) when I get on the phone with the staff that was on shift, they did not help me. And sent me to the manager Then they put me on hold for 15 to 20 minutes. And then the phone started randomly ringing again.And it hung up in my face.I'm even more disappointed because I'm out six hundred dollars and I'm doing my best to try to get the situation handled , but with them not trying To work with me is making it worse I don't want my vehicle to be broken. But now I might have to spend more money at another Auto shop just to get my vehicle fixed and hopefully they didn't mess anything up because clearly it's not fixed. I will be calling Corporate. About this situation. I do not recommend them to anyone.

I don’t know if it’s new management or what, (the lobby is clear and there’s no refreshments) but the workers were knowledgeable, professional, efficient, helpful, and friendly. The bathroom was clean, had soap, and they got me in and out of there before I had to pick up my kids from Baker Place Elementary at 3:40pm! I didn’t get there until 1:30pm or 2!! I’m sure that they can’t always help as many people as they did while I was there as quickly as they did, but two guys and three other women also got service at Firestone while I was there without a hitch. The sense of camaraderie and community I felt before I drove down to Macon, Ga for a funeral was exactly the customer experience I needed today. This was 10 times better than the Firestone on base, the one on Gordon/Eisenhower is just more convenient usually.

I never give anything higher than 9. This leaves room for improvement. My experience was great with this location. Employees seemed to be happy with their jobs. We were greeted with a smile and happy demeanor and or work order was written up promptly. The technician had our work order in hand within minutes and my vehicle in the bay within about 5 minutes. The alignment took @45 minutes. The technician test drove the vehicle and had to readjust the steering wheel as he claimed it wasn't quite centered. I appreciate the extra effort. I am very happy with the finished results and my truck steers beautifully.

Overall great experience. I hadn’t heard from an appointment set for 1pm for an alignment. They were able to take me earlier.. i had two cars ahead of me, so i prepared for a longer wait. Although I was in no rush, Ms. Michelle made sure my wait time was not extremely long. She checked in with me. When the service was over, she provided me with a report and explained it to me. She provided recommendations but did not haggle me into getting more than what I came for. Overall, this was a great experience and Ill be back, simply because the customer service was great, information education was realistic and easy to understand, she was pleasant, and I left feeling like I can trust the work that was provided.

I want to sincerely thank the service manager, Shanice, and her team for going out of their way to fit me into their schedule, even though they were fully booked. I truly appreciate the extra effort and professionalism. Thanks again, I’m definitely looking forward to my next visit!