Firehouse Subs Grovetown

I am extremely disappointed and disgusted by the experience I had today at your establishment around 11am on 4/22/25. While eating my meal, I discovered a hair embedded in the food. The employee who prepared it did not appear to be wearing a hair net, despite having very long hair. Though he had on a hat, it clearly did not provide adequate coverage. When I brought it to his attention, his only response was to ask if I wanted him to remake it without the hair. At that point, the damage was already done. I had just missed the hair while biting around it—who knows what I unknowingly consumed before discovering it. It completely ruined my meal and my day. To make matters worse, the manager, who was within earshot of the entire exchange, said absolutely nothing. There was no apology, no offer to address the situation—nothing. This level of negligence is unacceptable. Basic food safety protocols, such as proper hair restraints, should never be optional. I expect a formal acknowledgment of this issue and assurance that proper hygiene standards will be enforced to prevent future incidents. Something needs to be done about this, I couldn't eat the rest of the day without checking for hairs.

Super friendly service, great food and clean store too!

Placed an order for delivery. Food arrived cold and soggy an hour after order was placed. Could not eat it. Corporate refused a refund stating the food was consumable after pictures were submitted. Pictures don't accurately detail texture, taste, and feeling.

From the moment you enter the place, they greet you with a hearty hello. The sandwich was amazing hot and melted cheese. The quality for the price is great and you can't go wrong with a free pickle. Maybe I'm biased but I love Pickles so that's a cherry on top for me. Will definitely be back for more subs.

Been coming to this location since Jan 2024 and have not had any issues, always received good quality food at good value and friendly staff. Order ahead and very seldom have to wait. Clean environment also.