Classic Collision

Had my repairs done to my 21, F150 and it was amazing. Kendrick Paint and Body and Kelly's would even look at it for 4 months. Chris was amazing and his communication was outstanding. I would recommend them to everyone!!!!

They called us yesterday saying my car could be repaired without accessing the damage first. Then we received a phone call last night asking us to bring the keys down. So after a 2 hour ride from where we live we get down there and a man walks out with a smirk on his face( I knew by that look it wasn't good news) and tells us it was a total loss. They could of called us last night and told us the same thing without wasting 2 hours riding down there to bring the keys. I would not recommend them.

Since Wes took over managing I hear it’s a different place! Kendricks totally screwed up a repair, damaged my car, and lied to my face. Did not back up the promise to fix the damage they did and the manager was beyond rude. So was her boss. (Robbie tried to make it right but they wouldn’t let him) My insurance told me to take it to collision. They were so nice and did a fantastic job repainting the entire hood of my challenger. I would use them again in a heartbeat! Kendrick’s will never get another dime from me!!!!!!!

Very horrible experience. My husband & I set up an appointment with the receptionist for the following week to bring our car in for repairs. She even double checked with another lady for correct availability. She was provided the insurance information for the company that will be paying for the damages. We didn't do a claim with our personal car insurance, as we were hit by someone in a U-Haul & the U-Haul insurance is paying. I left work early to make sure I made it there before they closed. One of the ladies in the front made it seem like we didn't have an appointment or anything. Then proceedes to tell me they do NOT accept this insurance company. When she heard what phone# we called she didn't even say anything. I had to ask her was that their phone# to prove yes we did call & make an appointment. It was a total waste of a week waiting for the appointment when we could've already been scheduled with someone else. No one called us to inform us that the U-Haul insurance wasn't accepted or that our appointment was cancelled. Very unprofessional!!

Our Ford Explorer was damaged on 11-6-2023 after a collision with a deer. All repair shops in our network told us it would be Jan 2024 before they could start any repair work. I happened to stop by Classic Collision to speak with staff the next day after our accident. I informed of our issue and instantly, the manager, Wes told me to get our explorer to him and he would start on it asap. We took our vehicle to Classic Collision that evening. Within a week they had begun repairs. Chris, the parts coordinator was lead on getting parts for our repair. Chris was diligent and forthcoming with information and did his best to get Ford Factory parts back on our vehicle versus aftermarket cheap product. Chris was transparent, professional, and understanding of our time, even after a few minor hiccups. After the few minor hiccups, Chris and Wes made those issues right through the process of our deductible. Chris and his team had our vehicle back to us by middle of Jan 2024. Chris reassured, if any issues presented itself from the repair, to contact him immediately and he would make it right. Just a week later, one of the headlights stopped working. Chris had been transparent with us on this particular replacement part prior to us receiving our vehicle back, in which he advised the headlight was an after-market part. Chris told us if it caused any issues, he would replace it with a Ford Factory headlight. Fast-forward, I contacted Chris about the headlight issue and two other small issues. Chris scheduled us in immediately, replaced the after-market headlight with a Ford Factory headlight and repaired the other two minor issues. Chris stood by his word and catered to our needs even after insurance considered our repair complete. It's hard to trust people in this line of work nowadays, especially when it's a corporate business but people like Chris still exist and we are thankful Chris was the overseer for the repairs on our vehicle and showed integrity and accountability...