Bobby Fuller - State Farm Insurance Agent

We have a claim since June 14 not once has he called to see if we are okay or to check on us! We will be changing insurance. Very disappointed. Our car was stolen. It’s been almost a month.

Susan and Casey are both very good at their jobs. They got above and beyond. Susan helped me submit insurance through another company over to the dmv to clear my license. There was a discrepancy that the dmv couldn’t figure out (not surprised). Susan stepped in and figured out what it was and submitted everything properly. Thank you Susan and Casey!

I have been with Bobby Fuller for many, many years! I came to his office frustrated with the rising prices from a competitor who my family had used since 1983...the cost was double and the service was lackluster (at best). Since day 1 this team at State Farm has welcomed questions and my ever changing policies with the addition and subtraction of homes & cars. Kasey has been my "go-to" girl for getting the job done quickly and effectively. She has always welcomed my questions and ensured I had all the information I need.

Unacceptable. Avoid like the plague. Made a policy when closing on a home. A month later, I bundle my car and was told my policy was rescinded two weeks ago. They messed up the property-type (It's a triplex, they had it listed as a single-family. How do you do that?!). Okay. So I send them the inspection and electrical statement to get it cleared up. Two weeks later they tell me underwriting can't open the PDFs. (All they needed to do was download the PDFs from the Google Drive links and send to underwriting). They didn't bother to even open the PDFs for two weeks. Don't expect them to be able to use computers. They then get back to me several weeks after that and they messed up the property/occupancy AGAIN. After clearing that up, they say it's uninsurable because I don't have 3 years of history with State Farm. Not that the property wasn't previously insured (it was - with State Farm). How can I have 3 years of insurance history with them if I'm getting a new policy?! I just moved here. This whole ordeal took about TWO MONTHS (of which I have been uninsured) due to their negligence. Now I'm having difficulty finding an insurer due to the lapse of coverage caused by them. Do yourself a favor and go with an insurance broker - or hell, anybody but them.

Sadly we had water damage and a few car accidents in the last year. I just knew our insurance would cancel or increase drastically. I was so wrong ! You won’t find a better agent or greater person to work with than Bobby Fuller When our flood came it was a Friday night AFTER hours. I decided I’d just text Bobby to let him know. He immediately called me from a fishing charter in the ocean and advised us what to do right away. On Saturday and Sunday during his personal time and trip he called to check on us. Monday morning a crew was here to take care of us. No questions no hassle nothing but just being annoyed by loud work going on. The adjuster recently a year out called just to check on us. When worst of work & dirty demo was going on they provided us with a hotel including our pup and offered to take care of meals Being 65 we’ve had insurance for many years but I’ll have to say BOBBY FULLER is the best we’ve ever worked with. Even if State Farm were the highest premium we’d find a way to continue with Bobby just because of the caring hard working folks they are. It’s all about customers service with Bobby And I’ll add I’m a tough bargain seeker and I’m really ole school about customer service priority. We feel like we are their only customer when we need them!