Arby's

I placed an order at the drive thru of the Arby’s in North Augusta. I got to the window and was given my drinks, and was then asked to pull up and they would bring the food out to me. While waiting I noticed that they also told the car behind me to park and wait as well. A few minutes later, an employee came out and asked the car behind me what she ordered and then handed her the bag. I saw the customer go through the bag and I’m assuming it wasn’t what she ordered because she went into the store and returned the bag. Then, not even 30 seconds later, a young man came and brought me a bag of food. I asked him if that was the same bag that the customer behind me returned, and he said yes. I told him I didn’t want that because first, you all gave it to the wrong customer, and secondly, I watched that customer go through the bag. He said he would go back and change the bag. Now, I’m thinking he meant they would cook some fresh food, but he came back too quick for that. I said did you just take the food out of the first bag and put it in a new bag? He said, “yes ma’am.” I told him I just wanted my money back because that’s nasty. When I got in the store to get my money back, the manager was standing behind the counter with her back to the customers. Granted, this is the same person that give the customer behind me the wrong bag, so I’m thinking she should know better. She turns around and says “May I help you?” I told her I wanted my money back. She immediately reached for my card and went to the drive thru register to complete the transaction. When she returned, I asked her why would she give me the same bag of food that the customer behind me was given and more importantly knowing that the customer went through the bag. She said, I gave it to her by mistake. I said that’s just nasty. You should know better than to do something like that. She looked at me like I had done something wrong. That’s very bad customer service Arby’s in North Augusta. Never again!!

Location always seems clean, and staff is always friendly. This location doesn't seem to stay very busy, so there isn't much of a wait. The food is Arby's food. It normally comes out hot and tastes how you expect Arby's to taste.

I'm not sure what's going on with Arby's. The last 3 or 4 times I've ordered curly fries, it seems like I'm getting ripped off. They do not fill up the fry box anymore. I ordered a large and ended up with a medium. This doesn't make sense because it costs $3.29 for a large, and I'm not getting what I paid for. I'm not that big a fan of Arby's to begin with, so if they keep this up, I'll be taking my money elsewhere.

Tabitha Wilson selling boxes of fish and chicken not a good look right here in this same location this why the store inventory is messy Get her out of there…. Bad Business and fix the number for customers to complain about the employees

11:50am Tuesday Jan 21st 2025. Came through the drive thru twice today and not once but BOTH times "Tab" Showed Immaculate Customer service skills , smile, thank you, your welcome, offered me to come back, asked me if I needed anything else and honestly just down-right Excellent, very warm smile and professional attitude. Will Definetly be going back.